09. Programming & Operations - Occupant Satisfaction Survey

Conduct an occupant satisfaction survey for all occupants

Rationale: Regularly fielding an occupant satisfaction survey and ensuring a sufficient response rate provides insight into occupant perceptions of site design and operations, which highlights opportunities to improve features and programs to support mental, physical, and social health. 

For the most accurate strategy and documentation requirements, please refer to the digital scorecard made available on the Fitwel Platform.

Requirements

Demonstrate compliance with one of the options below:

Occupant Satisfaction Survey:

To achieve full credit, demonstrate compliance with all of the following requirements:

1. The occupant satisfaction survey is fielded annually.

     2. The occupant satisfaction survey includes a summary detailing findings for a minimum of two of the following categories:

• transportation infrastructure (such as pedestrian improvements, bicycle infrastructure, or transit upgrades)
• programming (such as community events and activities, arts, or cultural events)
• open spaces (such as maintenance initiatives or infrastructure upgrades)
• community resilience (such as enhanced communications, additional training opportunities, or upgraded supplies).

     3. Meets the response rate below based on the number of project occupants over the age of 18:

• for projects with 1 - 1,000 occupants, a 30% response rate
• for projects with 1,001 - 2,000 occupants, a 25% response rate
• for projects with 2,001- 3,500 occupants, a 20% response rate
• for projects with 3,501 - 5,000 occupants, a 15% response rate
• for projects with 5,001 - 10,000 occupants, a 10% response rate
• for projects with over 10,000 occupants, the required response rate decreases by 1% for every additional 1,000 occupants to a minimum of 5%.

    4. Implement interventions related to the occupant satisfaction survey results annually through a minimum of one of the following:

• design
• policy
• programming
• operations.

Compliance Documentation

Design Pathway

Requirement 1

• Checkbox to certify that the occupant satisfaction survey will be fielded annually.

Requirement 2

• Checkboxes to certify that the occupant satisfaction survey will include a detailed summary detailing the following categories (minimum two):
  • transportation infrastructure (such as pedestrian improvements, bicycle infrastructure, or transit upgrades)
  • programming (such as community events and activities, arts, or cultural events)
  • open spaces (such as maintenance initiatives or infrastructure upgrades)
  • community resilience (such as enhanced communications, additional training opportunities, or upgraded supplies).
• Upload a copy of the occupant satisfaction survey that will be fielded.

Requirement 3

• Checkboxes to certify that the occupant satisfaction survey will meet the required response rate based on the number of project occupants over the age of 18.

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results will be implemented annually.

Built Pathway

Requirement 1

• Checkbox to certify that the occupant satisfaction survey will be fielded annually.

Requirement 2

• Checkbox to certify that the occupant satisfaction survey includes a detailed summary detailing the following (minimum two):
  • transportation infrastructure (such as pedestrian improvements, bicycle infrastructure, or transit upgrades)
  • programming (such as community events and activities, arts, or cultural events)
  • open spaces (such as maintenance initiatives or infrastructure upgrades)
  • community resilience (such as enhanced communications, additional training opportunities, or upgraded supplies).
• Upload a copy of the fielded occupant satisfaction survey detailing the results for the selected categories.

Requirement 3

• Textbox to input the number of project occupants over the age of 18:
• Textbox to input the number of survey responses that were received:

(Response rate auto-filled)

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results are implemented annually.
• Upload a description of the most recent intervention implemented based on the occupant satisfaction survey results.