Provide access to support services

Rationale: Free, publicized, and regular support services with a remote option help occupants navigate complex issues and planning needs, fostering enhanced community engagement and reducing stress levels and feelings of isolation — contributing to diminished risk of anxiety and depression.

Requirements

Demonstrate compliance with one of the options below:

Option 1 - On-Site Support Services (Full Credit):

Demonstrate compliance with all of the following requirements:

1. Provide access to a minimum of two of the following qualifying support services:

• financial and personal life planning services
• active citizen engagement services (such as a library card, voter registration, or ballot support)
• monitored medication management and adherence education services
• language and interpretation services for non-native speaking occupants
• transportation services
• life-stage and interest groups, such as:
  •   bereavement or loss
  •   parents
  •   solo dwellers 
  •   caregivers
  •   managers
  •   essential workers
  •   expectant mothers
  •   special interest groups such as advocacy, athletics, or arts
• identity groups, such as:
  •   gender 
  •   people of color 
  •   illness
  •   (dis)ability LGBTQ+. 

2. Confirm that the identified support services are free of charge.

3. Ensure that the identified support services are offered a minimum of once per week.

4. Ensure that the identified support services are publicized to all employee and residential occupants.

5. Locate support services on-site.

6. Provide virtual accessibility for those who cannot meet in-person.

Option 2 - Access to Off-Site Services (Full Credit):

The project may achieve partial credit by demonstrating compliance with the following requirements:

1. Provide access to a minimum of two of the following qualifying support services located on- or off-site:

• financial and personal life planning services
• active citizen engagement services, (such as a library card, voter registration or ballot support)
• monitored medication management and adherence education services
• language and interpretation services for non-native speaking occupants
• transportation services
• life-stage and interest groups, such as:
  •   bereavement or loss
  •   parents
  •   solo dwellers 
  •   caregivers
  •   managers
  •   essential workers
  •   expectant mothers
  •   special interest groups such as advocacy, athletics, or arts
• identity groups, such as:
  •   gender 
  •   people of color 
  •   illness
  •   (dis)ability LGBTQ+. 

2. Confirm that the identified support services are free of charge.

3. Ensure that the identified support services are offered a minimum of once per week.

4. Ensure that the identified support services are publicized to all employee and residential occupants.

5. Provide virtual accessibility for those who cannot meet in-person.

Compliance Documentation

Types of compliance documentation required:

• Annotated maps
• Annotated plans
• Schedule
• Certified statements
• Descriptions