09. Programming & Evaluation - Support Services

Provide access to support services

Rationale: Free, publicized, and regular support services with a remote option help occupants navigate complex issues and planning needs, fostering enhanced community engagement and reducing stress levels and feelings of isolation — contributing to diminished risk of anxiety and depression.

Requirements

Demonstrate compliance with one of the options below:

Option 1 - On-Site Support Services (Full Credit):

Demonstrate compliance with all of the following requirements:

1. Provide access to a minimum of two of the following qualifying support services:

• financial and personal life planning services
• active citizen engagement services (such as a library card, voter registration, or ballot support)
• monitored medication management and adherence education services
• language and interpretation services for non-native speaking occupants
• transportation services
• life-stage and interest groups, such as:
  •   bereavement or loss
  •   parents
  •   solo dwellers 
  •   caregivers
  •   managers
  •   essential workers
  •   expectant mothers
  •   special interest groups such as advocacy, athletics, or arts
• identity groups, such as:
  •   gender 
  •   people of color 
  •   illness
  •   (dis)ability LGBTQ+. 

2. Confirm that the identified support services are free of charge.
3. Ensure that the identified support services are offered a minimum of once per week.
4. Ensure that the identified support services are publicized to all employee and residential occupants.
5. Locate support services on-site.
6. Provide virtual accessibility for those who cannot meet in-person.

Option 2 - Access to Off-Site Services (Full Credit):

The project may achieve partial credit by demonstrating compliance with the following requirements:

1. Provide access to a minimum of two of the following qualifying support services located on- or off-site:

• financial and personal life planning services
• active citizen engagement services, (such as a library card, voter registration or ballot support)
• monitored medication management and adherence education services
• language and interpretation services for non-native speaking occupants
• transportation services
• life-stage and interest groups, such as:
  •   bereavement or loss
  •   parents
  •   solo dwellers 
  •   caregivers
  •   managers
  •   essential workers
  •   expectant mothers
  •   special interest groups such as advocacy, athletics, or arts
• identity groups, such as:
  •   gender 
  •   people of color 
  •   illness
  •   (dis)ability LGBTQ+. 

2. Confirm that the identified support services are free of charge.
3. Ensure that the identified support services are offered a minimum of once per week.
4. Ensure that the identified support services are publicized to all employee and residential occupants.
5. Provide virtual accessibility for those who cannot meet in-person.

Compliance Documentation

Design

Option 1

Requirement 1

• Upload a description of the qualifying support services that will be offered and accessible to employee and resident occupants

Requirement 2

• Checkbox to certify that the identified support services will be offered free of charge.

Requirement 3

• Upload a draft schedule of the qualifying support services that will be offered.

Requirement 4

• Checkbox to certify that the qualifying support services will be publicized to all employee and residential occupants.

Requirement 5

• Upload an annotated map or plan identifying the location(s) where the qualifying support services will be held.

Requirement 6

• Checkbox to certify that the social support services will be accessible virtually.

Option 2

Requirement 1

• Upload a description of the qualifying support services that will be offered and accessible to employee and resident occupants:

Requirement 2

• Checkbox to certify that the identified support services will be offered free of charge.

Requirement 3

• Upload a draft schedule of the qualifying support services that will be offered.

Requirement 4

• Checkbox to certify that the qualifying support services will be publicized to all employee and residential occupants.

Requirement 5

• Checkbox to certify that the social support services will be accessible virtually.

Built

Option 1

Requirement 1

• Upload a description of the qualifying support services that are offered and accessible to employee and resident occupants

Requirement 2

• Checkbox to certify that the identified support services are offered free of charge.

Requirement 3

• Upload a schedule of the qualifying support services that are offered.

Requirement 4

• Checkbox to certify that the qualifying support services are publicized to all employee and residential occupants.
• Upload a copy of the materials that are used to publicize the social support services.

Requirement 5

• Upload an annotated map or plan identifying the location(s) where the qualifying support services are held.

Requirement 6

• Checkbox to certify that the social support services are accessible virtually.

Option 2

Requirement 1

• Upload a description of the qualifying support services that are offered and accessible to employee and resident occupants:

Requirement 2

• Checkbox to certify that the identified support services are offered free of charge.

Requirement 3

• Upload a schedule of the qualifying support services that are offered.

Requirement 4

• Checkbox to certify that the qualifying support services are publicized to all employee and residential occupants.
• Upload a copy of the materials that are used to publicize the social support services.

Requirement 5

• Checkbox to certify that the social support services are accessible virtually.