Conduct an occupant satisfaction survey for all occupants
Rationale: Regularly fielding an occupant satisfaction survey and ensuring a sufficient response rate provides insight into occupant perceptions of site design and operations, which highlights opportunities to improve features and programs to support mental, physical, and social health.
For the most accurate strategy and documentation requirements, please refer to the digital scorecard made available on the Fitwel Platform.
Requirements
Demonstrate compliance with the below:
Occupant Satisfaction Survey (Full Credit):
To achieve full credit, demonstrate compliance with all of the following requirements:
- The occupant satisfaction survey is fielded annually
- The occupant satisfaction survey includes a summary of a minimum of four of the following categories:
- commuter infrastructure
- programming
- building access
- outdoor spaces
- shared spaces
- food access.
- Meets the response rate below based on the number of residential occupants over the age of 18.
- for buildings with 1 - 1,000 residential occupants, a 30% response rate
- for buildings with 1,001 - 2,000 residential occupants, a 25% response rate
- for buildings with 2,001- 3,500 residential occupants, a 20% response rate
- for buildings with 3,501 - 5,000 residential occupants, a 15% response rate
- for buildings with 5,001 - 10,000 residential occupants, a 10% response rate
- for buildings with over 10,000 residential occupants, the required response rate decreases by 1% for every additional 1,000 occupants to a minimum of 5%
- Implement interventions related to the occupant satisfaction survey results annually through a minimum of one of the following:
- design
- policy
- programming
- operations
Compliance Documentation
Design Pathway
- Requirement 1
- Checkbox to certify that the occupant satisfaction survey will be fielded annually
- Requirement 2
- Checkboxes to certify that the occupant satisfaction survey will include a detailed summary detailing a minimum of four of the listed categories
- Upload a copy of the occupant satisfaction survey that will be fielded
- Requirement 3
- Checkbox to certify that the occupant satisfaction survey will meet the required response rate based on the number of residential occupants over the age of 18
- Requirement 4
- Checkbox to certify that interventions related to the occupant satisfaction survey results will be implemented annually.
Built Pathway
- Requirement 1
- Checkbox to certify that the occupant satisfaction survey is fielded annually
- Requirement 2
- Checkboxes to certify that the occupant satisfaction survey includes a detailed summary detailing a minimum of four of the listed categories
- Upload a copy of the fielded occupant satisfaction survey detailing the results for the selected categories
- Requirement 3
-
Text box to input the number of survey responses that were received
- Text box to input the number of residential occupants over the age of 18
-
- Requirement 4
- Checkbox to certify that interventions related to the occupant satisfaction survey results are implemented annually.
- Upload a description of the most recent intervention implemented based on the occupant satisfaction survey results.
Comments
0 comments
Article is closed for comments.