09. Programming & Evaluation - Communication Plan

Establish a communication plan

Rationale: Strong communication practices have been shown to significantly improve compliance with new policies, increase transparency, and ensure access to relevant information, all of which contribute to increased acceptance of the implemented standards and decreased anxiety about changes.

For the most accurate strategy and documentation requirements, please refer to the digital scorecard made available on the Fitwel Platform.

Requirements

Below guidance will appear for projects with a single building:

Demonstrate compliance with the below:

Below guidance will appear for projects with multiple buildings:

Demonstrate compliance with the below for each building pursuing this strategy:

Communication Plan (Full Credit):

To achieve full credit, demonstrate compliance with all the following requirements:

Multi-Tenant Retail

1. Implement a communication plan that requires the distribution of the following information:

• emergency preparedness plan 
• summary of cleaning protocol
• summary of indoor air quality policy
• health programming information
• all policy updates (such as changes in operations, policies, or programming)  
• notifications of room or amenity closures.

2. Ensure that information will be distributed through a minimum of one of the following mediums

• newsletter or email 
• website update
• webinar
• workshop or training.

3. Ensure two-way communication that allows all building occupants to provide feedback to management.
4. Ensure that internal communications reach all building occupants.
5. Outline schedule for internal communication that occurs:

• a minimum of once a month, regularly
• a minimum of once a week during an emergency event.

Retail

1. Implement a communication plan that requires the distribution of the following information:

• emergency preparedness plan 
• summary of cleaning protocol
• summary of indoor air quality policy
• health programming information
• all policy updates (such as changes in operations, policies, or programming)  
• notifications of room or amenity closures.

2. Ensure that information will be distributed through a minimum of one of the following mediums

• newsletter or email 
• website update
• webinar
• workshop or training.

3. Ensure two-way communication that allows all occupants within tenant spaces to provide feedback to management.
4. Ensure that internal communications reach all occupants within tenant spaces.
5. Outline schedule for internal communication that occurs:

• a minimum of once a month, regularly
• a minimum of once a week during an emergency event.

Compliance Documentation

Design Pathway

Communication Plan (Full Credit):

Multi-Tenant Retail

1. Upload the communication plan that that will be implemented detailing the information that will be distributed.
2. Check box(es) to certify that the information will be distributed through the selected medium below (minimum one):
   • Newsletter or email
   • Website update
   • Webinar
   • Workshop or training
3. Check box to certify that two-way communication will allow all building occupants to provide feedback to building management.
4. Check box to certify that the information will be distributed to all building occupants.
5. Upload the planned monthly internal communication schedule.
6. Check box to certify that internal communication will occur a minimum of once per week during an emergency event.

Retail

1. Upload the communication plan that that will be implemented detailing the information that will be distributed.
2. Check box(es) to certify that the information will be distributed through the selected medium below (minimum one):
   • Newsletter or email
   • Website update
   • Webinar
   • Workshop or training
3. Check box to certify that all occupants within tenant spaces will be allowed to provide feedback to building management.
4. Check box to certify that the information will be distributed to all occupants within tenant spaces.
5. Upload the planned monthly internal communication schedule.
6. Check box to certify that internal communication will occur a minimum of once per week during an emergency event.

Built Pathway

Communication Plan (Full Credit):

Multi-Tenant Retail

1. Upload the communication plan that has been implemented detailing the information that is distributed.
2. Check box(es) to certify that the information is distributed through the selected medium below (minimum one):
   • Newsletter or email
   • Website update
   • Webinar
   • Workshop or training
3. Check box to certify that two-way communication allows all building occupants to provide feedback to building management.
4. Check box to certify that the information is distributed to all building occupants.
5. Upload the monthly internal communication schedule.
6. Check box to certify that internal communication occurs a minimum of once per week during an emergency event.

Retail

1. Upload the communication plan that has been implemented detailing the information that is distributed.
2. Check box(es) to certify that the information is distributed through the selected medium below (minimum one):
   • Newsletter or email
   • Website update
   • Webinar
   • Workshop or training
3. Check box to certify that two-way communication allows all occupants within tenant spaces to provide feedback to building management.
4. Check box to certify that the information is distributed to all occupants within tenant spaces.
5. Upload the monthly internal communication schedule.
6. Check box to certify that internal communication occurs a minimum of once per week during an emergency event.