09. Programming & Evaluation - Occupant Satisfaction Survey

Conduct an occupant satisfaction survey for all occupants

Rationale: Regularly fielding an occupant satisfaction survey and ensuring a sufficient response rate provides insight into occupant perceptions of site design and operations, which highlights opportunities to improve features and programs to support mental, physical, and social health. 

For the most accurate strategy and documentation requirements, please refer to the digital scorecard made available on the Fitwel Platform.

Requirements

Demonstrate compliance with the option below:

Occupant Satisfaction Survey (Full Credit):

Demonstrate compliance with all of the following requirements:

Low-Rise Residential with shared interior spaces (LR+), Low-Rise Residential with no shared interior spaces (LR)

1. The occupant satisfaction survey is fielded annually.
2. The occupant satisfaction survey includes a summary of a minimum of four of the following categories:
   • commuter infrastructure (e.g. bicycle parking, showers and lockers, transit stops)
   • programming
   • building access
   • outdoor spaces
   • shared spaces
   • workplaces
   • food access

3. Meets the response rate below based on the number of residential occupants within the project over the age of 18.

   • for projects with 1 - 1,000 residential occupants, a 30% response rate
   • for projects with 1,001 - 2,000 residential occupants, a 25% response rate
   • for projects with 2,001- 3,500 residential occupants, a 20% response rate
   • for projects with 3,501 - 5,000 residential occupants, a 15% response rate
   • for projects with 5,001 - 10,000 residential occupants, a 10% response rate
   • for projects with over 10,000 residential occupants, the required response rate decreases by 1% for every additional 1,000 occupants to a minimum of 5%.

   Note that response rates must account for the total number of residents within the entire project.

4. Implement interventions related to the occupant satisfaction survey results annually through a minimum of one of the following:
   • design
   • policy
   • programming
   • operations.

Compliance Documentation

Design Pathway (LR+, LR)

• Requirement 1:
  • Checkbox to certify that the occupant satisfaction survey will be fielded annually.       
• Requirement 2:
  • Checkbox to certify that the occupant satisfaction survey will include a detailed summary detailing a minimum of four of the following (minimum four):       
    • commuter infrastructure (e.g. bicycle parking, showers and lockers, transit stops)
    • programming
    • building access
    • outdoor spaces
    • shared spaces
    • workplaces
    • food access
  • Upload a copy of the occupant satisfaction survey that will be fielded.       
• Requirement 3:
  • Checkbox to certify that the occupant satisfaction survey will meet the required response rate based on the number of residential occupants within the project over the age of 18.       
• Requirement 4:
  • Checkbox to certify that interventions related to the occupant satisfaction survey results will be implemented annually.        

Built Pathway (LR+, LR)

• Requirement 1:
  • Checkbox to certify that the occupant satisfaction survey is fielded annually.      
• Requirement 2:
  • Checkbox to certify that the occupant satisfaction survey includes a detailed summary detailing a minimum of four of the following (minimum four):      
    • commuter infrastructure (e.g. bicycle parking, showers and lockers, transit stops)
    • programming
    • building access
    • outdoor spaces
    • shared spaces
    • workplaces
    • food access
  • Upload a copy of the fielded occupant satisfaction survey detailing the results for the selected categories.       
• Requirement 3:
  • Text box to input the total number of residential occupants over the age of 18 within the project. 
  • Text box to input the number of survey responses that were received.   
• Requirement 4:
  • Checkbox to certify that interventions related to the occupant satisfaction survey results are implemented annually.     
  • Upload a description of the most recent interventions implemented based on the occupant satisfaction survey results.