09. Programming & Operations - Occupant Satisfaction Survey

Conduct an occupant satisfaction survey for all occupants

Rationale: Regularly fielding an occupant satisfaction survey and ensuring a sufficient response rate provides insight into occupant perceptions of site design and operations, which highlights opportunities to improve features and programs to support mental, physical, and social health. 

For the most accurate strategy and documentation requirements, please refer to the digital scorecard made available on the Fitwel Platform.

Requirements

Demonstrate compliance with the below:

Occupant Satisfaction Survey (Full Credit):

To achieve full credit, demonstrate compliance with all of the following requirements:

1. The occupant satisfaction survey is fielded annually.

2. The occupant satisfaction survey includes a summary of a minimum of four of the following categories:
   – commuter infrastructure (e.g. bicycle parking, showers and lockers, transit stops)
   – programming
   – building access
   – outdoor spaces
   – shared spaces
   – workplaces
   – food access

3. Meets the response rate below based on the number of full- and part-time employees and staff within the project:

• for projects with 1 - 1,000 occupants, a 30% response rate
• for projects with 1,001 - 2,000 occupants, a 25% response rate
• for projects with 2,001- 3,500 occupants, a 20% response rate
• for projects with 3,501 - 5,000 occupants, a 15% response rate
• for projects with 5,001 - 10,000 occupants, a 10% response rate
• for projects with over 10,000 occupants, the required response rate decreases by 1% for every additional 1,000 occupants to a minimum of 5%.

     4. Implement interventions related to the occupant satisfaction survey results annually through a minimum of one of the following:

• design
• policy
• programming
• operations

Compliance Documentation

Design Pathway

Requirement 1

• Checkbox to certify that the occupant satisfaction survey will be fielded annually.

Requirement 2

• Select here to certify that the occupant satisfaction survey will include a detailed summary detailing a minimum of four of the following (minimum four):
  • commuter infrastructure
  • programming
  • building access
  • outdoor spaces
  • shared spaces
  • workplaces
  • food access
• Upload a copy of the occupant satisfaction survey that will be fielded.

Requirement 3

• Checkbox to certify that the occupant satisfaction survey will meet the required response rate based on the number of full- and part-time employees and staff within the project.

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results will be implemented annually.

Built Pathway

Requirement 1

• Checkbox to certify that the occupant satisfaction survey will be fielded annually.

Requirement 2

• Select here to certify that the occupant satisfaction survey includes a detailed summary detailing a minimum of four of the following (minimum four):
  • commuter infrastructure
  • programming
  • building access
  • outdoor spaces
  • shared spaces
  • workplaces
  • food access
• Upload a copy of the fielded occupant satisfaction survey detailing the results for the selected categories

Requirement 3

• Textbox to input the number of full- and part-time employees and staff within the project:
• Textbox to input the number of survey responses that were received:

(Response rate auto-filled)

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results are implemented annually.
• Upload a description of the most recent intervention implemented based on the occupant satisfaction survey results.