Conduct an occupant satisfaction survey for all occupants

Rationale: Regularly fielding an occupant satisfaction survey and ensuring a sufficient response rate provides insight into occupant perceptions of site design and operations, which highlights opportunities to improve features and programs to support mental, physical, and social health. 

Requirements

Demonstrate compliance with the below:

Occupant Satisfaction Survey (Full Credit):

To achieve full credit, demonstrate compliance with all of the following requirements:

1. The occupant satisfaction survey is fielded annually.
2. The occupant satisfaction survey includes a summary of a minimum of four of the following categories:

• • • commuter infrastructure
    • programming
    • building access
    • outdoor spaces
    • shared spaces
    • workplaces
    • food access.

3. Meets the response rate below based on the number of total building occupants:
   1. • for buildings with 1 - 1,000 occupants, a 30% response rate
      • for buildings with 1,001 - 2,000 occupants, a 25% response rate
      • for buildings with 2,001- 3,500 occupants, a 20% response rate
      • for buildings with 3,501 - 5,000 occupants, a 15% response rate
      • for buildings with 5,001 - 10,000 occupants, a 10% response rate
      • for buildings with over 10,000 occupants, the required response rate decreases by 1% for every additional 1,000 occupants to a minimum of 5%.
      •  
4. Implement interventions related to the occupant satisfaction survey results annually through a minimum of one of the following:
   
   • • design
     • policy
     • programming
     • operations.

Compliance Documentation

Design Pathway

Option 1:

Requirement 1

• Checkbox to certify that the occupant satisfaction survey will be fielded annually

Requirement 2

• Checkbox to certify that the occupant satisfaction survey will include a detailed summary detailing a minimum of four of the following:
  • • commuter infrastructure
    • programming
    • building access
    • outdoor spaces
    • shared spaces
    • workplaces
    • food access
• Upload a copy of the occupant satisfaction survey that will be fielded

Requirement 3

• Checkbox to certify that the occupant satisfaction survey will meet the required response rate based on the number of occupants within the building

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results will be implemented annually.

Built Pathway

Option 1:

Requirement 1

• Checkbox to certify that the occupant satisfaction survey is fielded annually

Requirement 2

• Checkbox to certify that the occupant satisfaction survey includes a detailed summary detailing a minimum of four of the following:
  • • • commuter infrastructure
      • programming
      • building access
      • outdoor spaces
      • shared spaces
      • workplaces
      • food access
• Upload a copy of the occupant satisfaction survey detailing the results for the selected categories

Requirement 3

• Text box to input the number of building occupants
• Text box to input the number of survey responses that were received

Requirement 4

• Checkbox to certify that interventions related to the occupant satisfaction survey results are implemented annually.
• Upload a description of the most recent intervention implemented based on the occupant satisfaction survey results.